If you are unhappy with your products for any reason, we are happy to accept returns within 30 days of purchase. Before washing or using your comfort, we ask that you ensure you are happy with the colour, size and feel of your sheets in the space you will be using them. Once we have received the product back, the refund will be issued to the original method of payment. Please note that you will have to cover the return shipping cost, and shipping fees will be deducted from your refund.
Contact Us to begin the return process.
The following items CANNOT be returned:
– Individual items purchased as part of a set
– Items that have not been postmarked within the 30-day window
– Free gifts or promotional items with a retail value
– Gift Cards
– Any final sale items
If you want to exchange your product, send us an email at chirp@skylark-owl.com or give us a call at 866-304-4291 to get the process started.
In the event of a return, if applicable, any shipping and/or duty charges are non-refundable. Please note that you will have to cover the return shipping cost.
To begin the return or exchange process, please fill out our request form.
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