Shipping + Returns

Shipping

We currently offer a flat rate of $14.99 to ship to the contiguous United States.* Any additional duties, customs and/or taxes are the responsibility of the receiver/customer upon arrival of their package.

*Excludes Alaska, Hawaii, Puerto Rico and some remote areas or military bases.

Please note remote area deliveries may experience longer shipping times.

Our fulfillment team tries their best to turn your order around within 2-3 business days; however, from time to time order volumes are high and can cause backlogs in processing orders. We always strive our best to get your order shipped out in a timely fashion.

Exchanges

If you're wanting to exchange your product send us an email at chirp@skylark-owl.com or give us a call at 866-304-4291 to get the process started.

Returns

If you are unhappy with your products for any reason, we are happy to accept returns within 30 days of purchase. Once we have received the product back, the return will be refunded to the original method of payment. Shipping fees will be deducted from your refund.

Contact us to begin the return process.

In the event of a return, if applicable, any shipping and/or duty charges are non-refundable. Please note that you will have to cover the return shipping cost.

The following items CANNOT be returned: