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Terms & Conditions

FAQ's

Eden Textile

Eden Textile is Skylark+Owl's parent company. Eden Textile has been serving the hospitality industry for over 70 years. During this time, individuals who experienced Eden's linens continued to reach out to try to purchase products for their homes. Due to continuous demand and appreciation for Eden's comforts, Skylark+Owl Linen Co. was born.

Eden Textile services the business-to-business wholesale markets with Skylark+Owl being the option for consumer retail.  All products offered by both Eden Textile and Skylark+Owl meet the company's high standards we expect and require.

Providing a good night’s rest is our main priority. If you have experienced our products at a property that purchases from our wholesale brand, Eden Textile, Contact Us and we would love to help direct you to the comforts you’re dreaming of.  

For over 70 years, Eden Textile has provided the hospitality industry with premium comforts. Eden has numerous partners throughout the country. 

If you have experienced our products at a property with Eden Textile products, Contact Us and we would love to help direct you to the comforts you’re dreaming of. 

Absolutely! At this time, we offer select Eden Textile favourites for retail purchase. They have the same great comfort just with a new name.

The Indulgence Pillow is the Essential Pillow and the Opulence Pillow is the Refined Pillow

The 3D Duvet is now the Synthetic Down Duvet and the 3D Duvet Blanket is now the Synthetic Down Duvet Blanket.

If you have inquiries regarding other Eden Textile products, please Contact Us.  

Yes! We carry a line of Eden Textile best-sellers, as well as a line of re-imagined products for your home. Sleep well knowing that our pillows and duvets are the EXACT same products as their Eden Textile counterparts. 

Our sheets, duvet covers and pillowcases are designed specifically for your home with numerous colours and patterns available.

Click here to shop all our products.

Products

Percale

A one by one-yarn weave fabric with a matte finish and a cool, crisp feel. It is exceptionally soft and durable, lightweight and breathable, making it especially forgiving during those hot summer nights. 

Sateen

A four by one-yarn weave fabric, resulting in a silky-soft feel and luminous sheen because of a larger exposed surface. It is more tightly woven and heavier in weight than Percale, making it warmer and softer for all around year use.

Machine wash in cool water using a mild detergent. Wash with items similar in color and fabric, while avoiding any items that may have zippers or hooks that could cause pilling. Tumble dry on low heat to preserve the natural fibers.

Avoid using chlorine bleach, benzoyl peroxide and other harsh chemicals.

Our fitted sheets are made with a 15" deep pocket so they will slide on to almost every mattress with ease.   

Yes! All of our sheets are OEKO-TEX certified. This certification means our products are all free of harmful chemicals and materials that are traditionally used in manufacturing textile goods. OEKO-TEX tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. We also test for color fading and acidity as a precautionary measure to safeguard health at every stage of production.

Unlike most sheet brands we don't use any artificial chemicals in our sheets to make them wrinkle-free. Like any 100% cotton products, your sheets will naturally wrinkle but they will wrinkle less and less with every wash and use. We recommend drying your sheets on a low temperature to prevent significant wrinkling, and taking your sheets out of the dryer 5 minutes before the cycle ends and hanging them to dry.

Yes! Our sheets will continue to soften with use and washing.

Unlike other bedding brands, Skylark+Owl does not artificially soften its fabrics with silicon, formaldehyde or toxic chemicals. When sleeping on Skylark+Owl products, you’re experiencing 100% long-staple Egyptian cotton in its purest and most natural form. 

Care Instructions

Yes! Our Pillows and Duvets are both machine washable. The care instructions can be found here.

Returns + Exchanges

We stand behind the quality of our products and are confident you will love the feel of your new bedding. Our return policy is as follows:

If you are unhappy with your sheets for any reason, we are happy to accept returns within 30 days of purchase, no questions asked. Once we have received the product back, the return will be refunded in the original method of payment. 

In the event of a return, upgraded shipping, international shipping and duty charges are non-refundable. Please note that you will have to cover the return shipping cost

The following items CANNOT be returned:

-Individual items purchased as part of a set

-Items that have not been postmarked within the 30 day window

-Free gifts or promotional items with a retail value

-Gift Cards

If you're interested in exchanging your product(s) please give us a call at 866.304.4291 or send us an email at chirp@skylark-owl.com to get the process started. 

If you return your entire order, you will need to include the free gift along with your return. If you do not return the free gift you will receive a refund for the order minus the retail value of the gift you received. 

Shipping

Skylark+Owl Linen Co is happy to offer shipping anywhere in Canada and The Continental USA. All orders in Canada over $150 (before taxes) will receive free standard shipping. We offer Standard, Express and Priority Shipping. Shipping costs are dependent on the size and weight of your order, and are calculated at the time of your checkout.   

Please note remote area deliveries may experience longer shipping times.         

Our fulfilment team tries their best to turn your order around 2-3 business days; however, from time to time order volumes are high and can cause backlogs in processing orders. We always strive our best to get your order shipped out in a timely fashion.

If all of your items from your order are in stock, you will receive a shipping confirmation email with tracking information within 2-3 business days. If you purchase an item that is currently out of stock, you will receive this confirmation as soon as ALL items are available.

We aim to ship all orders as quickly as possible; however, if your order has a backordered item on it your entire order will ship when ALL items are in stock.

We will contact you if your order is expected to be shipped later than 14 days after the order date due to a backorder. 

For our customers security, Skylark+Owl does not store credit card information on file. The best way to add to an existing order is to place a new one and we can try to ship both packages together. After placing your second order, send us a message and a Client Care team member will help you combine orders.

Orders

Simply send us a message and we can help correct this on your order in the back end. Try to do this right away so we can catch your order before it goes out. 

You can contact us at chirp@skylark-owl.com or give us a call at 866.304.4291.

If you are having issues logging into your account because you cannot remember your password, you can request a password reset from the login page. Simply click the "Forgot Your Password?" link located the email field.

If you are having issues beyond your password, please send us a message and our Client Care team will do their best to assist you. You can contact us at chirp@skylark-owl.com or give us a call at 866.304.4291.

We accept Visa, Mastercard, and American Express debit and credit cards.

Please note: we are only able to accept one form of payment per order transaction, with the exception of Gift Cards. We only accept Gift Cards issued by Skylark+Owl Linen Co.

Sales taxes will apply to any orders shipped to Canadian addresses as per the province or territory being shipped to.

International orders may be subject to additional duties and/or import fees.

Contact our Client Care team within 30 minutes of placing your order to process a cancellation. Cancellations are NOT guaranteed and can only be made during business hours Monday-Friday, 8:00am – 4:30pm MT.

If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

You can contact us at chirp@skylark-owl.com

International Orders

Absolutely! We currently ship to the United States. You can head to the checkout section of the site and enter your address to see if we ship to your location, and how much it will cost to get there. Keep in mind there may be additional duties and taxes to pay upon the arrival of your package as well. At this time, we do not offer free return shipping for exchanges or returns for international orders. 

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