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Shipping + Returns
Shipping
We currently offer a flat rate of $19.99 to ship to the contiguous United States.* Any additional duties, customs and/or taxes are the responsibility of the receiver/customer upon arrival of their package.
*Excludes Alaska, Hawaii, Puerto Rico and some remote areas or military bases.
Please note remote area deliveries may experience longer shipping times.
Our fulfillment team tries their best to turn your order around within 2-3 business days; however, from time to time order volumes are high and can cause backlogs in processing orders. We always strive our best to get your order shipped out in a timely fashion.
Returns
If you are unhappy with your products for any reason, we are happy to accept returns within 30 days of purchase. Before washing or using your comfort, we ask that you ensure you are happy with the color, feel, and size of your sheets in the space you will be using them. All requests are reviewed by our team, and any applicable conditions will be confirmed during that process.
Contact Us to begin the return process.
The following items CANNOT be returned:
– Individual items purchased as part of a set
– Items that have not been postmarked within the 30 day window
– Free gifts or promotional items with a retail value
– Fabric Face Masks
– Gift Cards
If you're wanting to exchange your product send us an email at chirp@skylark-owl.com or give us a call at 866-304-4291 to get the process started.
In the event of a return, if applicable, any shipping and/or duty charges are non-refundable. Please note that you will have to cover the return shipping cost.