Frequently Asked Questions

Products

Sheets

What's the difference between Percale and Sateen sheets?

How do I care for my sheets?

How deep is the pocket on your sheets?

Are your sheets OEKO-TEX certified?

Do your sheets wrinkle?

Will my sheets soften after I wash them?

Orders, Shipping & Returns/Exchanges

Orders

The billing/shipping address I entered on my order is wrong, what do I do?

I cannot log into my account!

What methods of payment do you accept?

Will I be charged sales tax?

How can I cancel my order?

Shipping

When is my order shipping?

If an item on my order is Backordered, when will my package ship?

My order has not shipped yet, can I add something to it?

Returns/Exchanges

What is your return policy?

What is your exchange policy?

What if I return my entire order without the free gift?

International Orders

Do you ship internationally?

Size Chart